When I applied for a job and then joined tails.com, I knew that I was going to participate in something extraordinary; the disruption of an industry in providing individually tailored pet food at a mass scale, using in-house developed technologies, innovative systems and big data.
The trend for dog gifts is rising, and we know that 96% of our customers* get a present for their dog as part of their Christmas celebrations. But what kinds of presents are we opting for?
I manage the why, when and what we work on at tails.com. I work in a cross-functional team that looks over our products and price of those products. Our team is made up of engineers, product designers, data scientists, commercial finance and customer experience.
We’ve been working from home for over 6 months now, so with no commute, I get up and do some yoga first thing before having a coffee while I plan what needs to be done that day.
Here's how a diary study helped cement WhatsApp as my favourite user research tool (and not just because of all the cute dog pics)
Picture it: the end of the quarter is nearly here, the next quarter’s roadmap is ready and you know
Technology is constantly changing and we want to stay ahead of the game, but how do we do this in a safe, and more importantly fun way? Hello Hackday!