Why WhatsApp is my new favourite research tool
Here's how a diary study helped cement WhatsApp as my favourite user research tool (and not just because of all the cute dog pics)
Accelerating our European growth
I’m thrilled to share the news that tails.com is now LIVE for customers in Sweden, the Netherlands, Denmark, Belgium, Austria and Ireland. That’s around another 5.5 million dog owners who can experience the difference that tails.com’s tailored nutrition can make!
Why is Data like Bread?
Many people are rediscovering bread, and many organisations are rediscovering data. Both are things that people are devoting considerable time and attention to right now to provide reassurance, grounding and direction in what is otherwise a bewildering time.
Paws for a Cause: Cycling 240 miles. In a day. On a turbo trainer in Lockdown
COVID-19 has brought many challenges to so many people and, currently, a fundamental shift to how everyone lives their lives. I’m so thankful for the purpose that tails.com gives me whilst we work on how to deliver what our customers and their hungry pups need in these times.
How we discovered we're the UK's most loved pet food brand
We have an overwhelming number of positive reviews on Trustpilot, and many customers telling us how much they love what we do.
I took a deep dive into our review data, and discovered that we're the most loved UK pet food brand.
Meet Millie: From Customer Experience to Copywriter
Starting at Tails was a life-changing moment for me. After spending about a year hopping from job to job after deciding to leave my Masters, getting a role in Customer Experience at Tails was a big relief.
Starting a new job in lockdown
The thought of starting a new job entirely remotely however, was still a little daunting. How would my day to day look as a new starter and of course, would I get to meet all the office dogs on a video conference?
Keeping connected in a time of isolation
With so much of our company culture based around a sense of fun and community, the notion of having most of the team work remotely was daunting. How would we continue to feel connected in this strange and unprecedented situation?
'Tail' of the times: working from home with a Cavapoo ‘coworker’
I’m writing this from sunny South Wales, in my mum and dad’s dining room having
just come out of a
Learning Vue.js by Shipping a Feature
We introduced Vue.js to enable our customers to use a new feature. The framework helped us hit our deadline and write maintainable code!