Meet Brooking Roffey - CX expert by day, enigmatic Wrestler by night

Meet Brooking Roffey - CX expert by day, enigmatic Wrestler by night

Wrestling has taught me a lot of things, both in regards to professional and personal life. Some of these have been particularly useful at tails.com, for instance dealing with customers seems like a walk in the park when you're used to the customers at wrestling shows throwing drinks at you
Meet Laura Celentano: CX Whizz and self-professed plant hoarder

Meet Laura Celentano: CX Whizz and self-professed plant hoarder

I’m part of the Customer Experience team at tails.com - we look after all our customers and their pets, ensure everything is running smoothly for them, and that their pets are loving their meals. If you have any questions or need help with anything, we’re the team you contact.
What Hybrid working is looking like at tails.com

What Hybrid working is looking like at tails.com

Like many businesses emerging from lockdown, we at tails.com have embarked on a live chance to test and learn. As the UK relieved COVID-related restrictions, we opened our offices up again to everybody in August to start our transition to hybrid home/office working.
World Mental Health Day 2021 - what we're doing at tails.com

World Mental Health Day 2021 - what we're doing at tails.com

This Sunday marks World Mental Health Day and it’s a good reminder of how important it is that we look after ourselves, not just personally but also in our work environment. The last 18 months have definitely emphasised the importance of having people around you who can support you.